2009年8月10日星期一

New service rule in internet times

The traditional customer service has changed which forces enterprises to re-consider the new rule of internet times; there is no time for customers to gain and share information as free and easy as nowadays. At the same time of bringing information service, internet also provides them rights. The position of present customers are higher, they need the best service, the lowest price and the fastest time to get benefits. Meanwhile, internet also gives the ability to enterprises, they can take full use of information technology to know customers, meet their needs. When mentioned to internet, the first we think about is the word "fast". The present customers are tired of traditional commercial model which is taken the day as the unit of answering. They are now asked to reply their requirements in minutes or even seconds. In their dictionary, "in time" is the same as "immediately", "at any time". The measure of Cisco dealing with internet business is to set up CCO on line service. Customers who enter in the condition of on-line order can get a P.O number; they can check the products information through this number. In addition, Cisco even makes a link with Federal Express information check system, by this way; the customers can know the process of their order. The order service provides customers a more detail service information which includes trading number, transportation date and way etc. if the customers want to join in the inner net of Cisco, Cisco even can cooperate with customers by setting a server link with them which will help them form a more close relation with their customers. The following webs have set a good example for us:


http://www.iseekblog.com/pearl1


http://www.iseekblog.com/pearl2


http://www.iseekblog.com/pearl3


http://pearl1.blogtownhall.com


http://pearl2.blogtownhall.com


http://pearl3.blogtownhall.com


http://www.teenblog.org/pearl1


http://www.teenblog.org/pearl2


http://www.teenblog.org/pearl3


http://www.getablog.net/pearl1


http://www.getablog.net/pearl2


http://www.getablog.net/pearl3


http://freeblognetwork.com/pearl1


http://freeblognetwork.com/pearl2


http://freeblognetwork.com/pearl3


http://blogs.hinesville.com/pearl1


http://blogs.hinesville.com/pearl2


http://blogs.hinesville.com/pearl3


http://blogs.albawaba.com/pearl1


http://blogs.albawaba.com/pearl2



http://blogs.albawaba.com/pearl3

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